Refund Policy
Last updated: 13 July 2026
We want you to love your edited photos. This policy explains when we offer refunds and how to request one.
Before we start work
If you change your mind before we begin editing, email us at edit@JustBckPhotos.co.uk and we will issue a full refund.
After work has started
Because our service is bespoke digital work, once editing has begun we cannot offer a full refund. If you are unhappy with the result:
- Tell us within 14 days of delivery and we will revise the edits at no extra cost.
- If, after reasonable revisions, the result still does not meet the brief you provided, we will issue a partial or full refund at our discretion based on the work already completed.
Non-refundable situations
- Change of mind after edited files have been delivered and accepted.
- Requests for a completely different creative direction to the one originally briefed.
- Issues caused by the quality of the original photo (e.g. severe blur or damage we disclosed we could not fully fix).
How refunds are paid
Approved refunds are returned to the original payment method via Stripe and normally appear within 5–10 working days.
How to request a refund
Email edit@JustBckPhotos.co.uk with your order details and the reason. We will reply within 2 working days.